Payment for this subscription requires additional user action
This error means that additional authentication is required for the payment to be approved, and currently SyncWith doesn't support this unfortunately.
The full error message is:
Payment for this subscription requires additional user action before it can be completed successfully. Payment can be completed using the PaymentIntent associated with `subscription.latest_invoice`. Additional information is available here: https://stripe.com/docs/billing/subscriptions/overview#requires-action
We see this issue sometimes with users in India attempting to purchase a subscription with a credit card from India.
We recommend you try your purchase again with a different credit card.
You've been charged but can't find your subscription
If you've seen a charge for SyncWith on your bank statement or credit card, but you can't find your SyncWith subscription, or if it shows you're on our free plan, here are some steps to try:
To check if you have a subscription first, please go to https://syncwith.com.account and login, click on "Manage billing" in the subscription section and then you can confirm 100% if you see a subscription in our billing portal
If you're on a team where you're not the admin then you don't see a "Manage billing" button
If have never visited our checkout page then also you wouldn't have a "Manage billing" button
If you didn't find your subscription, please try logging out log back into to https://syncwith.com/account with the same google account, and see if SyncWith prompts you to choose which account to login to
Its possible to have multiple SyncWith accounts with the same Google account or email, for example you might have an account with us for our Google Sheets product and also for our Looker Studio product
If you still didn't find your subscription, please try logging out and log back into https://syncwith.com/account using a different google account or email
If after those steps you can't find anything, please contact our support team, and let us know the last 4 digits of the credit card that you received the charge on, and we can attempt to lookup your subscription with that.